Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing relationships with Mid-Market accounts to drive adoption and business value of hirify.global, focusing on digital-touch customer engagement strategies. Focus on driving customer renewals, identifying upsell opportunities, and using data and metrics to track customer health and minimize churn.

Location: Hybrid in Paris

Company

hirify.global is the AI-powered business planning and performance management platform built for agility and scale.

What you will do

• Manage relationships with Mid-Market accounts, ensuring they attain a high level of adoption and business value from using hirify.global.
• Drive customer renewals by proactively engaging with customers, identifying opportunities for expansion.
• Develop and implement strategies to drive customer adoption, usage, and satisfaction.
• Leverage data and metrics to track customer health, identify at-risk accounts, and implement retention strategies to minimise churn.
• Partner with the product team to gather customer feedback and contribute to the product roadmap.
• Collaborate with cross-functional teams to ensure a seamless customer experience throughout the customer journey.

Requirements

• Experience in customer success, account management, or a similar role within a software/SaaS company.
• Proven track record of effectively managing high-volume, lower-value accounts, and driving customer adoption, satisfaction, renewals, and expansion.
• Experience with digital-touch customer engagement strategies, automation technologies.
• Strong commercial mindset with the ability to take full ownership of revenue on the book of business, including renewals and expansion.
• Excellent analytical skills to interpret customer data, identify trends, and uncover opportunities for growth and risk mitigation.
• Fluent in French and English.

Nice to have

• Skilled in the creation of video or animated content

Culture & Benefits

• Competitive package
• The best health insurance with Alan Blue entirely free for you and your family
• Weekly Lunch and Lunch vouchers (Swile card) to cover your lunch breaks with total flexibility
• Subscription to Egym Wellpass (ex-Gymlib) for full access to gyms, studios, and wellness spaces across France
• Trust and flexible working hours
• Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London

Hiring process

• Background checks are conducted as part of the hiring process, in accordance with applicable laws and regulations.