Enterprise Customer Success Manager

TL;DR

Enterprise Customer Success Manager: Managing and growing customer relationships for hirify.global's open source software products with an accent on customer onboarding, engagement planning, and cross-functional collaboration. Focus on driving customer satisfaction, retention, and expansion through complex project coordination and advocacy.

Location: Remote, worldwide

Company

hirify.global is a pioneering tech firm known for Ubuntu, a leading open-source platform for AI, IoT, and cloud computing, operating globally with a distributed workforce.

What you will do

• Onboard new customers and introduce them to hirify.global's product portfolio including Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, and data applications.
• Coordinate complex projects with developers, IT managers, and decision makers across industries.
• Collaborate with Sales, Field Engineering, and Support to develop and deliver customer engagement plans.
• Manage a customer portfolio in a specific geographic region, identifying growth opportunities and renewal risks.
• Run weekly customer and business reviews, prioritize blockers, and drive resolution with product and engineering teams.
• Advocate for customers internally to influence product roadmaps, documentation, and processes.

Requirements

• Minimum 5 years of IT-related work experience with exposure to Linux OS, data applications, storage, cloud computing, networking, security, migration, or IoT projects.
• Excellent presentation and communication skills to discuss complex software.
• Experience improving internal processes and delivering customer-related projects on time.
• Team player capable of interacting across departments and levels.
• Knowledge of agile methodologies.
• English proficiency required; additional Spanish and Portuguese skills are a plus.

Nice to have

• Experience with Salesforce, Jira, and CRM systems.

Culture & Benefits

• Distributed work environment with biannual in-person team sprints.
• Personal learning and development budget of USD 2,000 per year.
• Annual compensation review and performance-driven bonuses.
• Recognition rewards and annual holiday leave.
• Maternity and paternity leave.
• Team Member Assistance Program and wellness platform.
• Opportunities to travel to meet colleagues and attend company events.