Customer Support Specialist III (Logistics)

Location: Brea, California, United States; onsite training Monday–Friday for the first 90 days, followed by a hybrid schedule

Salary: $24.00–$31.00 per hour

Company

hirify.global uses technology, people, transportation capacity, and real-time shipment data to help companies move goods reliably and efficiently.

What you will do

• Process shipment entries and support on-time performance and automation objectives.
• Communicate with customers and carriers about shipment status, service failures, detention, and other accessorial information.
• Monitor shipments, update load statuses, and revise plans based on shipper, customer, and carrier needs.
• Use external websites and communication tools to schedule shipment appointments.
• Set up receivers, vendors, supplier locations, and customer and vendor users on the platform.
• Work with logistics teams to resolve shipment issues and understand customer workflows.

Requirements

• High school diploma or GED equivalent.
• 2–4 years of experience with intermodal shipments.
• Customer service or service-related industry experience.
• Knowledge of the freight industry and intermodal operations.
• Basic proficiency with Microsoft Office Suite.
• Ability to work in the Brea, California office during the first 90 days of training and then follow a hybrid schedule.

Nice to have

• Bachelor’s degree.

Culture & Benefits

• Full-time position with benefits eligibility for U.S. employees working more than 30 hours per week.
• Company-sponsored health, dental, and vision plans.
• 401(k) matching, financial and mental wellness benefits, parental leave, disability coverage, and life insurance.
• Potential performance or sales incentives and hirify.global equity awards, depending on the role.