Software Customer Support Specialist

Location: Must be based in the United States (specifically CO, IL, ME, MA, MI, NH, NY, NC, OR, TX, UT, VT, or VA; priority given to candidates near Grand Rapids, MI).

Salary: $45,000 per year.

Company

hirify.global is a leading provider of reservation management software and an online marketplace for the outdoor and camping industry.

What you will do

• Assist campground and resort staff with software inquiries via phone, email, and chat.
• Perform remote desktop demonstrations to guide users through reservation software features.
• Manage multiple, simultaneous, and competing priorities in a fast-paced environment.
• Maintain a high level of accuracy and detail while resolving technical issues.
• Adhere to a defined shift schedule including evenings, weekends, and major holidays.

Requirements

• Must be based in the United States (specifically CO, IL, ME, MA, MI, NH, NY, NC, OR, TX, UT, VT, or VA).
• Excellent written and verbal communication skills.
• Availability to work scheduled shifts including evenings and weekends.
• Strong problem-solving skills and attention to detail.
• Ability to thrive in a fast-paced, service-driven environment.

Nice to have

• 3 years of experience in customer service or a related role.
• Experience in the recreation, hospitality, or tourism industry.
• Experience working with SaaS products.
• Proficiency in Google Business Suite and MS Excel.

Culture & Benefits

• Competitive benefits including medical, dental, vision, life, and disability insurance.
• 401(k) plan with employer match.
• Flexible PTO and a remote-first work environment.
• Employee camping credit to experience the product firsthand.