Customer Support Analyst

Location: Hybrid role with regular in-office presence required at the Rogers office, United States

Salary: $24.09–$28.89 per hour

Company

hirify.global provides cloud-based supply chain management solutions for a global network of retail trading partners.

What you will do

• Identify, research, and follow up on customer issues through resolution.
• Provide product education and issue resolution across multiple hirify.global products and services.
• Analyze and resolve moderate to highly complex customer needs.
• Escalate issues to appropriate internal teams when necessary.
• Log and track customer interactions in the designated CRM.
• Support customers across phone, email, and chat while following scheduled availability requirements.

Requirements

• Bachelor's degree or an equivalent combination of education and experience.
• 1–3 years of customer support, technical support, or help desk experience.
• Strong verbal and written communication skills.
• Ability to understand technical processes and data and work independently amid shifting priorities.
• Strong customer interaction, teamwork, organization, and multitasking skills.
• Solid computer knowledge, including the Internet and Microsoft Office applications such as Word, Excel, and Outlook.

Culture & Benefits

• Collaborative and inclusive work environment focused on innovation and continuous improvement.
• Comprehensive benefits supporting employee health, well-being, and financial security.
• Schedules may include evenings, weekends, and limited on-call shifts.
• Commitment to diversity, equity, inclusion, and equal employment opportunity.