Customer Experience Specialist

Location: On-site in McKinney, Texas, United States

Salary: $24.00 per hour base pay plus monthly performance bonuses

Company

Healthcare SaaS company using automation and AI-driven technology to improve patient experience and modernize provider workflows.

What you will do

• Connect customers with the appropriate point of contact.
• Answer basic customer account questions.
• Manage Salesforce queues.
• Support a fast-paced, team-based customer experience environment.
• Build a foundation for progression into customer success, technical support, or account management.

Requirements

• Ability to thrive in a fast-paced, team-based environment.
• Polished communication, listening, and presentation skills.
• Self-motivated, enthusiastic approach and a growth mindset.
• Ability to work on-site in McKinney, Texas

Culture & Benefits

• Professional growth opportunities and potential career progression.
• Employer-paid medical, dental, vision, and life insurance.
• Matching 401(k) contributions up to 4%.
• Flexible vacation and paid time off.
• Weekly in-house chiropractic care and four company-provided lunches per week.
• Dog-friendly office, company events, and performance recognition programs.