Academy Support Advisor (Education)

Location: Remote, United States

Salary: $16.84–$20.00/hour, plus potential annual bonus pay.

Company

hirify.global provides digital-first K–12 curriculum solutions and education technology designed to personalize instruction and improve student learning outcomes.

What you will do

• Serve as the point of contact for partner schools, individuals, families, and students.
• Handle inbound and outbound phone calls, provide guidance, and de-escalate issues when needed.
• Onboard clients and families, provide program and graduation-path assistance, and conduct regular check-ins.
• Facilitate kickoff calls, explain processes and expectations, and involve internal team members as needed.
• Support student engagement and outcomes while escalating issues and questions throughout the program lifecycle.
• Manage admissions and enrollment documentation and use tools such as Zendesk, DocuSign, SIS, LMS, and Parchment.

Requirements

• Bachelor’s degree and at least two years of experience in education or working with middle- and high-school-aged students, or an equivalent combination of education and experience.
• Strong verbal and written communication, assertiveness, problem-solving, organization, and time-management skills.
• Ability to self-direct, manage multiple priorities, adapt to change, and work flexible hours.
• Ability to collaborate with colleagues and staff in a results-driven environment.
• Working knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.
• Ability to provide a current Fingerprint Clearance Card or proof of application within 14 days of hire.

Nice to have

• Previous experience working with at-risk students.

Culture & Benefits

• Remote work opportunities supporting work-life balance.
• Medical, dental, and vision plans, including medical plans with zero employee premiums.
• 401(k) plan with company match, paid time off, 16 paid holidays, and winter shutdown.
• Family-building, maternity, bonding leave, mental health, life, and disability benefits.
• Professional development programs, including tuition reimbursement and paid volunteer time off.