Academy Support Advisor (Education)

TL;DR

Academy Support Advisor (Education): Providing comprehensive support to students and families throughout the educational lifecycle with an accent on enrollment, engagement, and graduation success. Focus on managing high-volume phone communication, de-escalating issues, and coordinating with internal personnel to improve student outcomes.

Location: Remote (Must be based in the United States)

Salary: $16.84 - $20.00 per hour

Company

Leading provider of digital-first K–12 curriculum solutions utilizing a Curriculum-Informed AI™ approach to personalize learning at scale.

What you will do

• Act as the primary point of contact for partnering schools, students, and families throughout the program lifecycle.
• Conduct high-volume phone outreach to guide students on course selection and drive program engagement.
• Manage onboarding processes, graduation path assistance, and regular student check-ins.
• Facilitate kickoff calls to outline procedures and expectations for new clients.
• Coordinate the collection of all necessary documentation for admissions and enrollment.
• Utilize tools such as Zendesk, DocuSign, SIS, and LMS platforms to ensure client success.

Requirements

• Bachelor’s degree and at least two years of experience in education or working with middle and high school students.
• Must be based in the United States.
• Ability to provide a current Fingerprint Clearance Card or proof of application within 14 days of hire.
• Strong verbal and written communication skills with a proven ability to de-escalate calls.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Willingness and ability to work flexible hours.

Nice to have

• Previous experience working with at-risk students.

Culture & Benefits

• Comprehensive health, dental, and vision plans, including medical plans with zero employee premiums.
• 401k plan with company match.
• 16 paid holidays, including floating holidays and a winter shutdown.
• Maternity, fertility, and family-building benefits, including paid bonding leave.
• Professional development programs and tuition reimbursement.
• Remote-friendly environment fostering work-life balance.