Manager, Strategic Partnerships (Fintech)

Location: Remote-USA

Salary: $117,000–$187,200 per year; anticipated hiring range typically falls between $117,000 and $152,100.

Company

A payments credit union service organization and integrated fintech solutions provider serving more than 4,000 financial institutions across North America.

What you will do

• Lead Strategic Partner Managers and ensure high-quality engagement with major card-processing partners, including Fiserv, FIS, Visa, and Mastercard.
• Manage service and operational relationships, set priorities, and act as the senior point of contact for partner service and relationship teams.
• Monitor contractual SLAs, operational metrics, and KPIs while driving corrective actions and process improvements.
• Coordinate the escalation and resolution of complex, high-urgency issues affecting production activities, clients, and members.
• Manage billing issues, overpayment recovery, contractual penalties, credits, fee waivers, and reimbursement requests.
• Hire, coach, develop, evaluate, and lead staff while maintaining performance standards and a collaborative work environment.

Requirements

• Bachelor’s degree in Business, or an equivalent combination of education and experience.
• 10 years of experience in relationship or service management with an external third-party card payment processing provider.
• At least 7 years managing escalated service and operational issues as the primary manager.
• Experience managing revenue-generating partnerships and leading a team.
• Expert knowledge of card-processing relationship management, vendor management programs, and payment or financial-services best practices.
• This role is currently not eligible for visa sponsorship.

Culture & Benefits

• Remote-first and flexible work environment focused on inclusion, psychological safety, wellbeing, and belonging.
• Medical, dental, vision, life, disability, supplemental, and mental health benefits.
• Paid time off, 12 paid holidays, and family-care leave.
• 401(k) with employer match, HSA contributions, and FSA.
• Tuition reimbursement, wellness program, and community volunteer time off.