Senior Director, Enterprise Account Management (Cybersecurity)

Location: Remote, US; 100% remote from select US locations, with a hybrid schedule available in national locations. Applicants must be a U.S. Person. Travel of up to 50% is required, including customer, partner, company, and industry events.

Company

hirify.global develops cybersecurity software, including the AI-enabled, cloud-native KeeperPAM platform for privileged access management, password and passkey security, infrastructure secrets, remote connections, and endpoint protection.

What you will do

• Develop and execute the enterprise account management strategy for retention, renewals, upsell, cross-sell, expansion, and long-term customer growth.
• Build, lead, and scale a high-performing enterprise account management organization.
• Establish scalable processes, operating rhythms, forecasting standards, renewal practices, and performance metrics.
• Drive product adoption, customer health, revenue retention, pipeline growth, and expansion across strategic enterprise accounts.
• Develop executive relationships, manage high-priority customer escalations, and lead renewal and expansion planning.
• Partner with Sales, Customer Success, Customer Support, Marketing, and channel teams on account strategies and customer growth programs.

Requirements

• 7+ years of progressive experience in enterprise SaaS sales, account management, customer expansion, or revenue leadership.
• Experience with privileged access management, identity and access management, cybersecurity, or adjacent enterprise technology solutions.
• Proven success leading enterprise renewals, upsell, cross-sell, account growth, customer retention, and high-performing teams.
• Strong knowledge of SaaS account management, renewal motions, expansion strategies, CRM systems, and forecasting; Salesforce experience is preferred.
• Strong communication, analytical, business, stakeholder management, and cross-functional collaboration skills.
• Applicants must be a U.S. Person; up to 50% travel and the ability to rent or operate a vehicle for company business are required. A bachelor's degree in a related field is required.

Culture & Benefits

• Remote-first work arrangement with hybrid flexibility in national locations.
• Medical, dental, and vision coverage, including domestic partnerships.
• Employer-paid life insurance and supplemental life insurance options.
• Voluntary short- and long-term disability insurance.
• 401(k) Roth and traditional plans and a generous paid time off program.