Implementation Project Manager - Communications Customer Care & Billing Software

Location: Hybrid after initial training from an hirify.global office in Atlanta, GA; Cedar Rapids, IA; Lake Saint Louis, MO; or Mandan, ND. At least 3 days per week must be worked from an office, including Tuesday and Wednesday. A virtual office option is available from a remote location within approved U.S. states for candidates with applicable industry experience.

Company

hirify.global develops and implements enterprise and customer-facing software for energy cooperatives and communications organizations across North America.

What you will do

• Coordinate and support software implementation project plans.
• Present and train Member/Customer end users on the Customer Care and Billing application.
• Validate converted data, perform legacy-system data mapping, and drive customer engagement in verification activities.
• Configure and adjust software according to project requirements.
• Provide application support throughout the project lifecycle and handle assigned after-hours calls.
• Use generative AI tools to improve productivity, creativity, and problem-solving.

Requirements

• Strong verbal and written communication, presentation, training, organization, prioritization, and attention to detail.
• Knowledge of business software applications, project management processes, and theory.
• Ability to research and solve problems, analyze data, manage customer expectations, and guide change management.
• Knowledge of the utility or telecom industries is preferred.
• Bachelor’s degree in a business-related field or equivalent experience.
• Ability to travel approximately 10–20% per year and meet the position’s physical requirements.

Culture & Benefits

• Work in a member-focused, quality-driven software organization.
• Hybrid work is available after initial training, with a virtual office option in approved states for eligible candidates.
• Work directly with energy cooperatives, communications organizations, and their end users.
• Support includes customer interaction by telephone, email, remotely, and on site.