IT Support Specialist (AI)

Location: On-site in Tampa, Florida, United States

Salary: $55,000–$65,000 USD per year

Company

Ottimate is an AI-powered accounts payable automation platform that helps finance teams reduce costs, prevent overpayments, detect fraud, and enforce policy compliance across the invoice-to-payment lifecycle.

What you will do

• Administer Google Workspace, SaaS applications, user accounts, groups, shared drives, calendar resources, licenses, and security settings.
• Manage identity and access across the SaaS stack, including SSO, MFA, provisioning, access reviews, onboarding, and offboarding.
• Manage laptop procurement, shipping, configuration, repairs, inventory, and lifecycle tracking.
• Administer Mac, Windows, and Linux endpoints, deploy antivirus software, support compromised-device recovery, and maintain MDM policies.
• Handle IT requests through intake, triage, escalation, and resolution while maintaining documentation and improving processes.
• Support internal and external SOC 2, HIPAA, and PCI DSS audits and configure VPN access for remote employees.

Requirements

• 1–3 years of experience in IT support, helpdesk, or systems administration.
• Hands-on experience with Google Workspace, identity providers, SSO, MFA, and common SaaS tools such as Slack, Zoom, or Atlassian.
• Experience administering Mac, Windows, and Linux endpoints, deploying antivirus software, and recovering compromised devices.
• Familiarity with VPN configuration and support for a remote workforce.
• Advanced Google Sheets or Excel skills, strong organization, excellent written communication, and a security-first mindset.
• Ability to work on-site in Tampa, Florida, United States.

Nice to have

• Experience supporting SOC 2, HIPAA, or PCI DSS audits.
• Experience with mobile device management platforms such as ActZero, Jamf, Kandji, or Intune.
• Familiarity with Jira Service Management, Zendesk, Freshservice, or similar ticketing systems.
• Basic scripting experience with Python, Bash, or Google Apps Script.

Culture & Benefits

• Medical, dental, vision, and other company-subsidized benefits for employees and families.
• Employer-sponsored 401(k) with company match.
• Paid time off with encouragement to use it.
• Startup environment with significant ownership, creative problem-solving, and opportunities for professional development.
• People-first, diverse, and inclusive workplace with promotion-from-within opportunities.