ServiceNow Developer (Insurance Software)

Location: USA - TN - Nashville; other available locations include Austin, Charleston, Newark, Bellevue, Dallas, Detroit, Tulsa, and New York. The work model prioritizes in-person collaboration.

Company

hirify.global delivers enterprise technology, IT modernization, data architecture, security, and scalable cloud solutions. Its Insurance Software and BPS business provides software and AI-driven solutions for insurers across policy administration, claims, billing, analytics, and digital engagement.

What you will do

• Design, develop, configure, and maintain ServiceNow applications and platform components, focusing on CSM or FSO.
• Build workflows, Flow Designer flows, playbooks, catalog items, forms, scripts, business rules, and UI policies.
• Develop and maintain REST and SOAP integrations using Integration Hub and related capabilities.
• Configure data imports, exports, mappings, transformations, migrations, and validation processes.
• Test, troubleshoot, and support applications, integrations, production incidents, deployments, and post-release validation.
• Document solutions and collaborate with product owners, business analysts, architects, QA teams, and developers in Agile ceremonies and technical reviews.

Requirements

• 7–9 years of relevant software development experience, including substantial hands-on ServiceNow experience.
• ServiceNow Certified System Administrator certification is mandatory.
• Hands-on ServiceNow development experience in Customer Service Management or Financial Services Operations is mandatory.
• Strong knowledge of ServiceNow architecture, application development, configuration, scripting, JavaScript, REST/SOAP APIs, and Integration Hub.
• Knowledge of at least one ServiceNow capability such as Playbooks, Flow Designer, Now Assist/AI, Platform Analytics, Predictive Intelligence, Service Portal, Service Catalog, or Automated Test Framework.
• Excellent verbal and written English communication skills, along with strong analytical, troubleshooting, and collaboration skills.

Nice to have

• ServiceNow Certified Application Developer or Certified Implementation Specialist certification.
• React or related front-end development experience.
• Agile/Scrum experience, CI/CD, source control, application deployment, and integration testing.
• Automated testing, performance optimization, secure application development, or AI-enabled workflow experience.

Culture & Benefits

• In-person collaboration is prioritized while flexibility is provided to support wellbeing, productivity, individual work styles, and life circumstances.
• Inclusive work environment focused on strong connections and community.
• Equal employment opportunity practices and disability accommodation support.
• Participation in the U.S. E-Verify program.