Mid-Level ServiceNow Developer (ServiceNow)

Location: San Diego, CA, US

Salary: $65.52–$81.92 USD per hour

Company

PlayStation technology and entertainment company delivering hardware, network services, and interactive entertainment experiences to more than 100 million people.

What you will do

• Support ServiceNow queues, incident investigation, request fulfillment, platform monitoring, and routine maintenance.
• Develop, maintain, test, and troubleshoot integrations using IntegrationHub, Flow Designer, REST and SOAP APIs, and MID Servers.
• Configure and enhance ServiceNow solutions with Script Includes, Business Rules, Client Scripts, UI Policies, Transform Maps, Import Sets, and Flows.
• Support platform upgrades, patches, clones, releases, peer reviews, and deployment readiness.
• Collaborate with developers, architects, product owners, administrators, ITSM, HRIS, ITOM, Security, and external vendors.
• Create solution designs, integration mappings, process flows, support procedures, runbooks, and reusable technical guidance.

Requirements

• Approximately 3–5 years of experience with ServiceNow, an enterprise workflow platform, or equivalent education and practical experience.
• Working knowledge of ServiceNow configuration and development concepts and ITSM processes such as Incident, Change, Problem, or Request Management.
• Experience with JavaScript or a comparable scripting language.
• Foundational understanding of REST APIs, web services, authentication, and data integrations.
• Ability to investigate technical issues, document findings, communicate clearly, and collaborate with technical and nontechnical colleagues.
• ServiceNow Certified System Administrator certification or willingness to obtain it.

Nice to have

• Experience with IntegrationHub, Flow Designer, REST or SOAP integrations, or MID Servers.
• Familiarity with CMDB, Discovery, Service Mapping, Hardware Asset Management, or Software Asset Management.
• Exposure to source control, automated testing, CI/CD, or ServiceNow Automated Test Framework.
• Experience with Platform Analytics or Performance Analytics.
• Familiarity with Virtual Agent, AI Search, Now Assist, or additional ServiceNow certifications.

Culture & Benefits

• Work with global colleagues and cross-functional enterprise teams.
• Participate in agile activities, technical design discussions, code reviews, troubleshooting sessions, and knowledge sharing.
• Opportunities to expand ServiceNow expertise through hands-on development and platform initiatives.
• Medical, dental, and vision benefits are available.
• Inclusive equal-opportunity and fair-chance employment environment.

Hiring process

• Background checks are conducted at the offer stage and may include criminal background checks for some roles.