Senior Director, Assessment Exceptions & Integrity

Location: Remote within the United States; employees near hirify.global offices may choose fully remote or hybrid work with in-office attendance on Tuesdays and Wednesdays. Occasional business travel is required, approximately 4–6 times per year.

Salary: $104,000–$160,000 per year, adjusted based on location, experience, and qualifications.

Company

hirify.global is a self-sustaining nonprofit supporting digital assessments, including the SAT and Advanced Placement examinations, and expanding educational and career opportunities.

What you will do

• Own the strategy, operating model, performance, and risk management for post-administration issue resolution, including irregularities, complaints, score holds, and score verifications.
• Lead the transition from manual case handling to automated, insight-driven operations at scale.
• Define KPIs, reporting, workflows, and feature priorities with Product and Technology partners.
• Apply automation and AI to improve processing speed, accuracy, and detection of assessment anomalies.
• Translate case trends and root causes into upstream improvements that prevent issues before test day.
• Lead and develop a team of approximately 10 while setting standards for quality, speed, consistency, and data fluency.

Requirements

• 10+ years of progressive experience leading teams and complex, high-stakes work.
• Bachelor’s degree in business, computer science, data science, operations, management, or a relevant field, or equivalent experience.
• Experience with product ownership, business analysis, program or project management, or translating business needs into features and outcomes.
• Strong Salesforce or comparable CRM/case-management platform experience, plus working proficiency in JIRA or a similar tool.
• SQL proficiency for querying and validating data, and experience using KPIs and dashboards such as Tableau for continuous improvement.
• Authorization to work in the United States, with the ability to travel to hirify.global offices or for business 4–6 times per year.

Nice to have

• Advanced degree.
• Experience applying automation or AI to case, customer service, or workflow processes.

Culture & Benefits

• Mission-driven nonprofit work focused on expanding educational and career opportunities.
• Supportive, inclusive, collaborative, and high-achieving work environment.
• Encouragement to experiment with emerging technologies and AI-driven solutions.
• Transparent compensation discussions and a comprehensive benefits package.
• Flexible remote work, with hybrid options for employees near hirify.global offices.

Hiring process

• Application review begins immediately and continues until the position is filled; applications are expected to remain open for at least five business days.
• Typical steps include application review, recruiter screen, hiring manager interview, performance exercise, panel interview, leadership conversation, and reference checks.