Client Success Partner (Enterprise)

TL;DR

Client Success Partner (Enterprise): Support and develop digital training strategies for large enterprise clients using the hirify.global platform with an accent on client relationship management, contract renewal, and project coordination. Focus on leading complex enterprise accounts, driving adoption, and reducing churn through strategic client engagement.

Location: Remote (France), Paris

Company

hirify.global enables companies to upskill employees through a collaborative LMS platform, serving 1,700 organizations globally with a strong focus on diversity and inclusion.

What you will do

• Build and maintain strong relationships with HR executives and top management of enterprise clients
• Coordinate internal resources to support client needs and ensure solution adoption
• Manage a portfolio of large enterprise accounts and lead new projects with prospects and clients
• Define learning transformation roadmaps and retro-planning for client initiatives
• Identify and mitigate churn risks by implementing remedial action plans
• Collaborate with Account Managers to identify upselling and cross-selling opportunities

Requirements

• Location: Must be based in France or able to work remotely within France
• 3+ years experience in Client Success, HR, Learning, or Change Management consulting
• Experience managing complex projects for enterprise accounts (2000+ employees)
• Proven knowledge or interest in SaaS B2B and digital learning industries
• Native French speaker with excellent English proficiency (minimum B2)

Nice to have

• Experience in SaaS B2B industry
• Interest in education and e-learning

Culture & Benefits

• Flexible hours and full remote work possible anywhere in France
• Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription
• One month parental leave for the second parent
• Active Employee Resource Groups supporting diversity and inclusion
• Strong focus on corporate social responsibility and Convexity culture

Hiring process

• Phone screen with Talent Acquisition Manager
• Discovery meeting with Client Success Partner
• Case study with Director of Customer Success and Customer Success Coach
• Clarification meeting with Customer Success Operations Manager
• Culture fit meeting with Chief Customer Officer
• Offer