Customer Success Manager (Strategic Accounts)

Location: US Remote

Company

hirify.global is a marketing measurement platform providing full-funnel analytics, cross-device attribution, ad fraud prevention, data exports, and AI-powered marketing insights for global brands.

What you will do

• Manage a portfolio of enterprise and strategic customers as the primary business contact and trusted advisor.
• Understand customer business needs, define measurable long-term goals, and develop success roadmaps.
• Drive product adoption, ongoing platform usage, customer satisfaction, advocacy, renewals, and account expansion.
• Advise executive and senior stakeholders across Marketing, Engineering, Product, Business Analytics, and Finance.
• Analyze account portfolios to identify risks and opportunities, create save plans, and prioritize actions by impact.
• Coordinate with Sales, Product, Marketing, Support, and Solutions Engineering to deliver customer outcomes.

Requirements

• 5+ years of experience in management consulting or customer success.
• Experience working with complex technologies and stakeholders across multiple business divisions.
• Strong leadership, executive presence, communication, presentation, and collaboration skills.
• Data-driven approach with the ability to understand datasets and use insights to improve customer outcomes and adoption.
• Proven experience in consulting and customer-facing environments, with strong business acumen.
• Ability to lead meetings, coordinate cross-functional solutions, and advise senior customer stakeholders.

Nice to have

• Familiarity with mobile, data-driven marketing, or SaaS marketing solutions.
• Industry experience in data and analytics.

Culture & Benefits

• Remote role supporting customers through a distributed organization with teams in 12 countries.
• Opportunity to work with influential enterprise customers and complex marketing data challenges.
• Collaborative environment involving Customer Success, Sales, Product, Marketing, Support, and Solutions Engineering.
• Equal opportunity workplace committed to inclusion and diverse perspectives.