Senior Manager, Professional Services Engineering (SaaS)

Location: Remote, must be based in EST; preferred close to Boston. Applicants must be authorized to work for any employer in the U.S.

Target annual compensation: $195,000–$210,000 OTE with an 80/20 split.

Company

Tines is an intelligent workflow company providing a secure, vendor-agnostic SaaS platform for applications, agents, automations, APIs, and system integrations.

What you will do

• Lead, mentor, and advocate for 8–10+ Professional Services Engineers across the US and Ireland through 1:1s, career development, performance reviews, and technical coaching.
• Manage daily engagement allocations by rebalancing resources, priorities, and schedules as customer projects evolve.
• Design and maintain six-month capacity and utilization forecasting models covering bench availability, hiring triggers, and skill distribution.
• Partner with Project Management, Engagement Management, Sales, Customer Experience, and go-to-market leadership to align delivery capacity with the commercial pipeline.
• Connect customer delivery with Product and Engineering by coordinating early feature testing and actionable customer feedback.
• Identify delivery bottlenecks and tooling gaps, implement data-backed improvements, and support services partners in scaling delivery.

Requirements

• 10+ years of experience in a post-sales, customer-facing role at a technology company.
• 5+ years of direct people leadership or practice experience developing high-performing technical teams.
• Experience managing professional services, solutions engineering, or technical delivery teams in high-growth SaaS environments.
• Hands-on experience with in-quarter resource allocation and rolling six-month capacity and utilization forecasting.
• Technical fluency in workflow automation, APIs, system integrations, and modern AI/LLM applications.
• Experience managing distributed teams across US and EMEA time zones, with knowledge of professional services metrics including 70%+ billable utilization, project completion, CSAT, and services-assisted expansion.

Nice to have

• Experience working with external services partners to support enablement and delivery scale.
• Experience influencing product development through customer delivery feedback.

Culture & Benefits

• Remote work with an EST-based schedule.
• People-first leadership focused on trust, psychological safety, advocacy, and career development.
• Collaboration with teams across the US and Ireland.
• Work centered on simplicity, speed, soundness, and secure automation.
• Target annual compensation of $195,000–$210,000 OTE with an 80/20 split.