Customer Success Manager (AI)

Location: Hybrid, based in the San Francisco or Seattle hub, United States; 25% domestic and international travel may be required.

Compensation: SF OTE $157K–$185K; other US locations OTE $142K–$167K, plus equity and commission.

Company

Writer develops an enterprise AI platform with generative AI models and AI agents that help organizations transform business workflows.

What you will do

• Own activation and platform success across a portfolio of enterprise customers.
• Understand customer use cases, business objectives, and success metrics, then design custom AI workflows and solutions.
• Build activation programs including champion networks, office hours, usage dashboards, customized training, and workshops.
• Create advocate and power-user communities that support peer-to-peer learning and scalable enablement.
• Facilitate live and virtual educational workshops tailored to different audiences.
• Use customer feedback and adoption data to improve materials and collaborate cross-functionally on new training opportunities.

Requirements

• At least 5 years of experience owning customer activation and driving measurable adoption outcomes.
• Experience implementing champion programs, office hours, dashboards, workshops, and advocate networks.
• Ability to scope, design, and deliver custom solutions and demos for customer use cases.
• Comfort understanding technical concepts and explaining them to varied audiences.
• Expertise delivering live and virtual instructor-led workshops and customizing educational content.
• Strong stakeholder relationship-building, program management, advisory, experimentation, and continuous improvement skills.

Culture & Benefits

• Fast-paced, feedback-driven environment focused on experimentation and continuous growth.
• Generous PTO and company holidays.
• Medical, dental, and vision coverage, plus paid parental leave and family planning support.
• Flexible spending and health savings account options, with company contribution for eligible plans.
• Annual wellness and learning and development stipends.
• Company and team off-sites, stock options, and 401(k).