Senior Customer Success Manager (AI)

Location: Hybrid in San Francisco, California or Seattle, Washington, United States. The role may require 25% domestic and international travel.

Compensation: SF OTE $186K–$219K; other US locations OTE $167K–$197K, plus equity and commission.

Company

Writer provides an enterprise platform for deploying AI agents grounded in company data and powered by enterprise-grade large language models.

What you will do

• Own activation and platform success across a portfolio of enterprise customers.
• Understand customer use cases, business objectives, success metrics, and workflows.
• Build custom AI solutions, demos, adoption strategies, dashboards, trainings, and workshops.
• Create champion, advocate, and power-user communities that enable peer-to-peer learning.
• Deliver live and virtual educational sessions tailored to diverse customer audiences.
• Use customer feedback and adoption data to improve programs and collaborate cross-functionally.

Requirements

• At least 9 years of experience owning customer activation and driving measurable adoption outcomes.
• Experience implementing champion programs, office hours, dashboards, workshops, and other activation strategies.
• Ability to scope, design, and deliver custom technical solutions and demos for customer use cases.
• Comfort understanding technical concepts and communicating them to varied audiences.
• Strong facilitation, relationship-building, program management, and advisory skills.
• Ability to work in a hybrid arrangement from the San Francisco or Seattle hub.

Nice to have

• Experience partnering with curriculum teams on customized learning content.
• Experience working in fast-paced environments with experimentation and continuous improvement.

Culture & Benefits

• Generous paid time off and company holidays.
• Medical, dental, and vision coverage for employees and families.
• Paid parental leave, fertility and family planning support, and early-detection cancer testing.
• Flexible spending and health savings account options, including company contributions for eligible plans.
• Wellness and learning and development stipends, company stock options, 401k, and team off-sites.