Customer Success Manager (AI)

Location: On-site in San Francisco, United States

Company

hirify.global builds conversational AI products and experiences for customers.

What you will do

• Manage an assigned portfolio of B2B customers through implementation, adoption, renewal, and expansion.
• Build account plans with milestones, owners, dependencies, decision dates, success criteria, and renewal recommendations.
• Run customer communication, clarify requests, coordinate internal owners, and keep commitments and next steps visible.
• Identify stalled implementations, weak engagement, unrealized use cases, and customer constraints, then coordinate practical interventions.
• Coordinate Customer Engineering, Support, Product, Engineering, Sales, and the Customer Lead on technical issues, customer context, and commercial decisions.
• Maintain accurate account records and convert recurring customer problems into onboarding guidance, adoption practices, and renewal playbooks.

Requirements

• Experience independently managing a portfolio of B2B customers through implementation, adoption, and renewal.
• Experience with APIs, AI, infrastructure, developer tools, or another technical product where implementation affects customer success.
• Ability to enter accounts with incomplete information, ask focused questions, and establish a coherent plan.
• Commercial judgment connecting product performance, usage, customer economics, sponsorship, and business value to retention and expansion.
• Strong follow-through, prioritization, clear writing, and sound judgment in difficult customer conversations.
• Technical fluency sufficient to understand integrations, gather evidence, and work credibly with engineers; production software development is not required.

Culture & Benefits

• Hands-on individual contributor role with meaningful independence.
• Opportunity to influence a Customer Success organization that is still taking shape.
• Close collaboration with Sales, Customer Engineering, Product, and Engineering.
• Defined 30-, 60-, and 90-day expectations for portfolio ownership, customer cadence, renewal planning, and operational improvements.