Service Desk Technician (Microsoft Intune)

Location: San Jose, California, US; on-site support is required

Salary: $72,800 per year

Company

hirify.global provides staffing and technical workforce solutions, including IT service desk placements.

What you will do

• Respond to phone, chat, and email support requests and document incidents in enterprise ticketing systems.
• Provide on-site and remote troubleshooting for Windows, macOS, iOS, applications, hardware, and network connectivity.
• Perform hardware diagnostics, PC refreshes, equipment repairs, and workstation and software installations.
• Set up, maintain, and troubleshoot conference room audiovisual systems and related IT infrastructure.
• Manage Active Directory and Microsoft Intune onboarding, offboarding, permissions, and configuration profiles.
• Follow ITIL-aligned service desk procedures and contribute to workflow improvements.

Requirements

• High school diploma or GED; an IT-related associate or bachelor's degree is preferred.
• Professional experience in a hands-on IT service desk or desktop support role.
• Practical experience with PCs, Active Directory, Microsoft Intune, Microsoft 365, Windows 10, macOS, and iOS.
• Familiarity with enterprise ticketing systems and ITIL service management principles.
• Ability to lift up to 50 lbs. unassisted and stand, bend, climb, and walk for equipment setup and on-site support.
• Strong problem-solving, analytical, prioritization, and customer-service communication skills.

Nice to have

• CompTIA A+, Microsoft 365 Certified, or ITIL Foundation certification.
• Experience with corporate conference room technologies and enterprise mobility management solutions.

Culture & Benefits

• Customer-first, collaborative service desk environment.
• Temporary assignments lasting 13 weeks or longer may include medical, dental, vision, and 401(k) benefits.
• Statutory sick pay is provided where required.
• Reasonable accommodations are available during the employment process.