Help Desk Technician II

Location: Cary, North Carolina, United States; work model: Office

Salary: $50,000–$75,000 per year

Company

hirify.global is a specialty financial services firm focused on the production and servicing of U.S. mortgage loans and the management of related investments.

What you will do

• Provide front-line technical support to internal and external customers through calls, email, tickets, and support questions.
• Troubleshoot hardware, software, network, application, and web-portal issues, including MyHome, TPO, and PCG.
• Administer accounts and provide basic Active Directory and Google Workspace support.
• Identify recurring issues, create knowledge-base content, and contribute to service and process improvements.
• Support employee onboarding through equipment setup and software installation.
• Document and escalate complex issues, maintain service-desk metrics, and participate in rotational on-call coverage.

Requirements

• 1–2 years of experience in help desk or technical support.
• Experience with Active Directory, Google Workspace, remote support tools, common applications, and peripherals.
• Working knowledge of networking concepts and protocols.
• Understanding of computer hardware, software, Windows, macOS, and networking concepts.
• Excellent communication, interpersonal, customer service, and problem-solving skills.
• Associate’s or Bachelor’s degree in computer science, business, or a related field preferred.

Culture & Benefits

• Medical, dental, and vision coverage.
• Paid vacation, holidays, illness, and parental leave.
• Wellness and employee recognition programs, with onsite gyms and café-style dining at select locations.
• Retirement benefits, life insurance, 401(k) matching, and tuition reimbursement.
• Philanthropy programs, including matching gifts, volunteer grants, charitable grants, and corporate sponsorships.