Help Desk Analyst

Location: On-site in Stafford, Virginia, United States, Monday–Friday, except federal holidays.

Salary: $95,000–$110,000 per year.

Company

hirify.global is the federal segment of Everforth, delivering technology solutions in data and AI, cybersecurity, and enterprise transformation for defense, intelligence, and federal civilian agencies.

What you will do

• Provide Help Desk operations support and customer service for a custom software application and its environments.
• Act as the first point of contact for technical issues received by phone, email, or web.
• Document incidents, troubleshooting steps, solutions, and ticket trends in the incident management system.
• Diagnose and resolve application, computer system, and associated component issues using remote support capabilities.
• Escalate complex or unresolved incidents with complete documentation and maintain communication with users throughout resolution.
• Create and maintain SOPs, FAQs, installation materials, training materials, and other Help Desk documentation.

Requirements

• Active Top Secret clearance required.
• On-site availability in Stafford, Virginia, Monday–Friday required.
• At least 5 years of experience in Help Desk operations.
• Ability to learn and understand complex software applications.
• Proficiency with Microsoft Office and database software.
• Strong written and verbal communication, organizational, analytical, independent-work, and collaboration skills.

Nice to have

• Bachelor’s degree.
• Experience with SQL queries, relational data structures, and database troubleshooting.
• Knowledge of TCP/IP, DNS, DHCP, VPN, firewalls, ports, and application access control.
• Exposure to PowerShell or Python scripting and automation.
• Familiarity with Windows administration and ITIL or IT service management practices.

Culture & Benefits

• Mission-driven work supporting defense, intelligence, and federal civilian agencies.
• Focus on delivery excellence, innovation, accountability, and high-performing teams.
• Opportunities for professional development and career growth.
• Benefits information is provided by hirify.global.