AV Support Associate

Location: Toronto, Ontario, Canada. The role requires regular work at client sites, the office and warehouse, with travel across the greater service region, shift rotation, after-hours on-call coverage and occasional weekends.

Annual salary: CAD 50,000–65,000.

Company

hirify.global designs and integrates audiovisual solutions that improve collaboration and communication for enterprise and government clients.

What you will do

• Attend dispatched service calls and prepare parts, tools and room history before arriving on site.
• Provide hands-on support for meetings and meeting rooms, including readiness checks and room resets.
• Inspect meeting rooms, manage on-site inventory and identify recurring faults for root-cause review.
• Monitor remote management and alerting platforms and address faults proactively.
• Document service activity, communicate with client contacts and follow escalation processes.
• Support service operations across client sites, the office and warehouse as business needs change.

Requirements

• No prior AV experience is required; mechanical and technical aptitude, reliability and willingness to learn are essential.
• Computer literacy, clear written and verbal communication, and the ability to create actionable ticket notes.
• Availability for assigned shift rotations, after-hours on-call work and occasional weekend coverage.
• Valid driver's licence and reliable vehicle.
• Working at Heights, WHMIS and lift certification, or willingness to obtain them.
• Ability to pass client background and security screening for corporate, financial and government sites.

Nice to have

• Experience with AV, IT help desk, low voltage, electrical, broadcast, live event or skilled trade work.
• Training in AV Technology, Electronics, IT Systems, a skilled trade or equivalent military technical training.
• Familiarity with Microsoft Teams Rooms, Zoom Rooms, Google Meet hardware or networking fundamentals such as IP addressing, VLANs and switch configuration.
• Existing Working at Heights, WHMIS, lift or OSHA certification.

Culture & Benefits

• Comprehensive medical and dental coverage.
• Yearly bonus and three weeks of paid vacation in the first year.
• Six personal paid and four unpaid emergency leave days.
• Twenty days allocated annually for training and skill enhancement.
• Structured onboarding, mentoring, certifications and opportunities to grow into broader service, project delivery and field installation work.
• Work environment focused on trust, empowerment, collaboration and continuous learning.