Technical Support Specialist (SaaS)

Location: British Columbia, Canada; required working hours are 9am–6pm Pacific Time.

Salary: 57,300–66,600 CAD annually.

Company

hirify.global provides a recruiting and hiring platform designed to help organizations improve how they hire.

What you will do

• Serve as the first point of contact for technical support through email, online chat, and live video.
• Answer customer questions, provide assistance, troubleshoot issues, and route product feedback.
• Diagnose and resolve issues across the hirify.global Suite, escalating cases when necessary.
• Build product and technical expertise through training and practical experience.
• Recommend continuous improvements to the product and support processes.

Requirements

• At least 2 years of customer-facing experience using email and live chat.
• Experience supporting live video interactions.
• Experience with Zendesk is required.
• Experience with SaaS products.
• Strong problem-solving, analytical, written, and verbal communication skills.
• Must be legally eligible to work in Canada at the start date; visa sponsorship is not available.

Culture & Benefits

• Collaborative, inclusive, and transparent working environment.
• Remote-first company with shared offices in New York City and Ireland and optional coworking spaces.
• Performance reviews focused on actionable feedback.
• Bonus structure and potential eligibility for stock options, merit increases, or other additional compensation depending on the role.
• Employee resource groups and an emphasis on inclusive culture.