IT Support Specialist

Location: Toronto, Ontario, Canada; hybrid schedule with work from home on Monday and Friday and in-office work Tuesday through Thursday

Salary: 60,000–80,000 CAD base annually, plus annual bonus opportunity

Company

hirify.global develops software for commercial contractors, combining service department management, project management, and AI-driven operational tools.

What you will do

• Manage identity and access across Okta, Google Workspace, 1Password, and more than 40 SaaS applications.
• Provision administrator accounts, Okta applications, vault access, and multi-step tools such as Heap, Gong, and Windmill.
• Resolve authentication, MFA, account access, SSO, Salesforce Connected Apps, Greenhouse, and browser compatibility issues.
• Support Mac users through MDM, including hardware troubleshooting, device setup, and SOC II compliance requirements.
• Manage a daily queue of 15–25 tickets through Slack and Jira Service Management, prioritizing and escalating requests.
• Create runbooks and troubleshooting documentation, collaborate with DevOps, Security, and HR, and provide basic AV support for company-wide events.

Requirements

• At least one year of hands-on Okta experience, including application provisioning, user management, or MFA troubleshooting.
• At least two years supporting Mac users in an MDM environment such as Kandji, Jamf, or a similar tool.
• At least two years of IT support or help desk experience, preferably with a high-volume ticket queue.
• Experience with Jira or a similar service management platform and familiarity with SaaS tools for identity, collaboration, and business operations.
• Strong written communication, technical documentation, practical troubleshooting, and the ability to support non-technical users.
• Ability to work the required hybrid schedule from the Toronto office Tuesday through Thursday.

Nice to have

• Auth0, Salesforce administration, Connected Apps, or SaaS provisioning workflow experience.
• Experience with webhooks, APIs, SSO, SAML, SOC II, vendor security reviews, or process automation.
• Startup experience and vendor management experience, including license renewals and support escalations.

Culture & Benefits

• Hybrid work schedules with hubs in Los Angeles, San Francisco, Toronto, and Raleigh.
• Comprehensive benefits package, flexible PTO, and a one-time work-from-home allowance.
• Equity grant and annual bonus opportunity.
• Company events, team-building activities, and lunch on in-office days.
• Opportunities for growth and career advancement in a fast-paced, collaborative environment.