System Technical Support L1 (Robotics)

Location: Markham, Ontario, Canada; onsite support at customer sites

Company

hirify.global develops autonomous mobile robot solutions for warehouse and supply chain automation, including picking, moving, and sorting systems.

What you will do

• Provide first-line technical support for hirify.global systems and customers, delivering timely responses and solutions.
• Record incidents in the support ticketing system and prioritize events by impact and severity.
• Escalate issues appropriately and assist Technical L2 Support with production incidents.
• Support Hardware Support and other teams in resolving production issues.
• Analyze situations at customer sites and document system knowledge for internal teams.

Requirements

• Fluent written and spoken English and Mandarin for communication with customers and internal teams.
• At least one year of experience in IT support and services.
• Degree or academic background in Computer Science or a related field.
• Basic knowledge of Linux, networking, and database performance.
• Strong analytical, customer-focused, patient, and self-driven approach.

Nice to have

• Warehouse industry experience.
• SQL and Crystal Reports experience.

Culture & Benefits

• Collaborative environment focused on technology, teamwork, and customer success.
• Action-oriented culture that encourages practical problem-solving and continuous learning.
• Opportunity to support robotic automation at scale across warehouse and supply chain operations.