Application Support Analyst (.NET/C#)

Location: Mississauga, Canada; hybrid work with a minimum of 2 days in the office per week

Compensation: CAD 75,438–95,000 per year, based on experience

Company

hirify.global is a diversified services company operating across student lending, professional services, consumer lending, payments processing, renewable energy, and K–12 and higher education.

What you will do

• Provide production support for .NET and C# web and desktop applications during business hours and participate in a rotational evening and weekend on-call schedule.
• Investigate, diagnose, and resolve incidents, service requests, problems, and changes with business users, vendors, and internal IT teams.
• Validate and analyze data using SQL queries and SQL Server Management Studio to maintain data accuracy and system integrity.
• Troubleshoot Control-M jobs, SSIS packages, file transfers, batch processes, and web service integrations.
• Analyze application logs and system metrics across production and non-production environments.
• Maintain runbooks, knowledge base articles, scripted resolution playbooks, and operational documentation while contributing to automation and process improvements.

Requirements

• At least 3 years of experience in application support, production support, or a similar technical support role.
• At least 2 years of experience supporting and debugging .NET and C# applications, including code-level troubleshooting.
• Hands-on experience with ITIL Service Operations, including Incident, Problem, and Change Management.
• Experience with ServiceNow or JIRA, SQL Server Management Studio, SQL queries, production log analysis, Control-M, and PowerShell scripting.
• Strong analytical, problem-solving, communication, prioritization, and collaboration skills.
• Must meet Canadian residency requirements of at least 5 consecutive years and successfully complete and maintain a Government of Canada Reliability Clearance (PERC).

Nice to have

• Experience with GitHub Copilot or other AI and automation tools.
• Experience supporting REST and SOAP services.
• Knowledge of IIS configuration, performance tuning, and troubleshooting.
• Experience with SSIS.

Culture & Benefits

• Medical, dental, vision, HSA, and FSA benefits.
• Generous earned time off, life insurance, AD&D insurance, and short- and long-term disability coverage.
• 401(k), student loan repayment, employee stock purchase program, and performance-based incentive pay.
• Tuition reimbursement, employee assistance, and wellness programs.
• Participation in a welcoming and respectful workplace committed to equal opportunity.