Director of Quality (AI)

Location: Remote or hybrid in EMEA or the US Eastern time zone; offices listed in London, UK, Boston, MA, and Washington, DC.

Salary: £130,000–£160,000 in London, UK; $160,000–$190,000 in Boston, MA or Washington, DC. Equity is offered.

Company

hirify.global is an AI and machine translation company building human-in-the-loop and agentic workflows for enterprise content translation.

What you will do

• Own quality standards, audits, compliance, procedures, metrics, and continuous improvement across the organization.
• Design, build, evaluate, and operate production LLM-based Quality Agents, including multi-agent systems, monitoring, and escalation paths.
• Partner with Research and Product on LLM improvements, AI Review, AI QA, evaluation criteria, and quality-focused product requirements.
• Lead internal, external, ISO, and customer audits, including evidence collection and corrective and preventive actions.
• Advise enterprise customers on quality, cost, speed, acceptance criteria, governance, and human or automated review workflows.
• Lead and develop the Quality team while partnering with Customer Success, Delivery, Expert Supply, Operations, Product, and Engineering.

Requirements

• Hands-on experience designing, building, and running LLM-based agents in production.
• Data or scripting skills such as Python or SQL, with experience creating quality metrics and preventive controls.
• Proven experience improving LLM output quality.
• Significant experience managing quality systems, audits, compliance programs, procedures, RCA, CAPA, and KPI reviews.
• Experience managing and developing people.
• Strong customer advisory and cross-functional communication skills, including translating quality requirements into acceptance criteria and governance.

Nice to have

• Background in localization, translation, or language services.
• Experience in customer-facing quality roles for enterprise accounts.
• Experience collaborating with research scientists and product managers to turn quality insights into shipped improvements.
• Quality certifications such as Six Sigma.

Culture & Benefits

• Remote and hybrid work options across EMEA and the US Eastern time zone.
• Global collaboration and growth opportunities.
• Equity offering for the role.
• Work involving AI-native translation workflows, human-in-the-loop review, and enterprise language technology.