Sr. Director, Global Sales & CS Operations

Location: Hybrid in Atlanta, Portland, New York, or San Ramon, United States

Salary: $210,000–$280,000 per year base compensation, with applicable bonus programs discussed during the recruiting process.

Company

hirify.global provides software that helps regulated organizations manage risk and detect compliance, legal, and reputational issues across digital communications.

What you will do

• Lead and develop the Sales and Customer Success Operations organization, including hiring, coaching, management, and growth paths.
• Own sales operations across territory and quota design, pipeline and forecast management, incentive plans, capacity planning, and Deal Desk governance.
• Manage Customer Success Operations covering renewal and churn forecasting, data hygiene, health scoring, and renewal and expansion workflows.
• Build reporting and analytics across the full funnel and translate complex data into recommendations for senior leaders.
• Define the GTM tooling strategy with Enterprise Applications across Salesforce, sales engagement and intelligence platforms, BI, and compensation tools.
• Drive AI-enabled productivity improvements, agent-driven GTM processes, automation, and the transition toward selling AI products with consumption-based pricing.

Requirements

• 8+ years of experience in Sales Operations or Revenue Operations, including leading teams and managing managers.
• Experience owning Sales and Customer Success Operations across quotas, territories, forecasting, compensation, renewals, and expansion workflows.
• Strong analytical skills with the ability to build models and communicate actionable business narratives.
• Experience influencing senior stakeholders and aligning priorities in a matrixed organization.
• Working fluency with Salesforce and modern GTM technology, with the ability to partner effectively with Enterprise Applications.
• Ability to work in a hybrid arrangement in Atlanta, Portland, New York, or San Ramon.

Nice to have

• Experience managing global teams.
• Background in management consulting or investment banking, or an MBA.
• Experience with SaaS and consumption-based pricing models.
• Experience piloting AI-driven productivity improvements or agentic GTM processes.

Culture & Benefits

• Purpose-driven environment focused on innovation, collaboration, humility, and continuous learning.
• Work with major communications platforms and leading cloud infrastructure providers.
• Use AI and machine learning technology to support customers at scale.
• Global organization that values diversity and authentic self-expression.
• Base compensation includes a potential bonus program discussed during the hiring process.