Customer Success Manager (Cybersecurity)

Location: Remote within the United States; willingness to travel up to 25% is required.

Base pay: $88,000–$106,000 USD annually, plus potential commission payments.

Company

hirify.global is a cybersecurity company providing continuous identity verification and fraud detection across voice, video, and digital interactions.

What you will do

• Manage a portfolio of commercial and mid-market accounts throughout the customer lifecycle.
• Build customer relationships, success plans, adoption programs, and account strategies tied to business goals.
• Coordinate renewals, maintain forecasts in Gainsight, monitor account health, and proactively flag risks.
• Quantify product value, track subscription usage, and communicate outcomes to customer stakeholders.
• Coordinate with Account Executives, Support, and Product on escalations, feedback, feature adoption, beta programs, and customer references.
• Educate customers on fraud and authentication best practices while supporting new product feature adoption.

Requirements

• 3–5+ years of relevant experience, including at least 2 years in Customer Success or account management within a SaaS or technology environment.
• Experience managing commercial or mid-market account portfolios and building trusted customer relationships.
• Ability to create success plans, communicate value in business terms, and identify renewal risks.
• Strong communication and presentation skills across customer organization levels.
• Experience with Gainsight or a similar customer success platform, Salesforce, and Google Workspace.
• Must be located in the United States and willing to travel up to 25%.

Nice to have

• Understanding of call center, CCaaS, or contact center infrastructure.
• Experience in fraud, authentication, security, or adjacent technology environments.

Culture & Benefits

• Remote-based work within the United States.
• Opportunity to work with enterprise customers in financial services, insurance, healthcare, and related sectors.
• Additional compensation may be provided through commission payments.
• Inclusive environment focused on diverse experiences and perspectives.