Customer Success Engineer (Cybersecurity)

Location: North Carolina, US; ideally based in Charlotte, with other remote locations in the US considered

Annual base salary: $130,000–$160,000, plus stock options, benefits, and an annual bonus

Company

hirify.global develops cybersecurity and SaaS products for customers.

What you will do

• Drive customer adoption by helping segment assets and users and supporting tailored deployments.
• Deliver customer training after procurement and help users apply the products effectively.
• Schedule regular customer touchpoints and build strong working relationships.
• Lead customer issues through resolution in collaboration with support and R&D.
• Gather customer feedback and communicate insights to internal teams for product improvements.

Requirements

• Bachelor’s degree in a relevant technical field or equivalent practical experience.
• 3+ years of experience in customer success, technical support, or a related role, preferably in SaaS or information security.
• Strong technical understanding of Active Directory, REST APIs, Python or PowerShell scripting, and Windows, Linux, and Mac operating systems.
• Ability to explain complex technical concepts to non-technical audiences and deliver customer training.
• Strong communication, problem-solving, analytical, prioritization, and independent working skills.

Culture & Benefits

• Customer-focused work in a fast-paced, dynamic environment.
• Stock options and competitive benefits.
• Annual bonus for non-commissioned roles.
• Compensation considers qualifications, relevant experience, and work location.