Principal Program Manager: Customer Success (AI)

Location: Mountain View, California, United States, or San Diego, California, United States

Salary: $194,000–$262,000 annually in Mountain View; $178,000–$241,000 annually in San Diego.

Company

hirify.global is a global financial technology platform whose products include TurboTax, Credit Karma, QuickBooks, and Mailchimp.

What you will do

• Architect and launch multi-organization programs from inception through execution.
• Build teams, define roles and accountability, and establish operating workflows.
• Drive execution through metrics, governance, prioritization, and risk mitigation.
• Experiment with AI and turn effective approaches into reusable program-management practices.
• Connect business-unit, portfolio, and program strategies into clear narratives.
• Partner with executives, communicate recommendations, resolve conflicts, and maintain execution momentum.

Requirements

• 10+ years of experience leading complex, cross-functional SaaS programs.
• Experience building and scaling initiatives, teams, and processes from scratch in ambiguous environments.
• Expertise in program design, governance models, decision frameworks, and execution tracking.
• Ability to use AI and data for analysis, decision-making, risk communication, and alignment.
• Strong executive communication, influence without authority, conflict management, and relationship-building skills.
• Ability to operate strategically across long-term goals and portfolios while managing quarterly execution and operational improvement.

Nice to have

• Experience sharing reusable practices with a broader program-management community.
• Passion for customer success and measurable impact for global businesses and experts.

Culture & Benefits

• Competitive compensation with a pay-for-performance approach.
• Potential eligibility for cash bonuses, equity rewards, and benefits under applicable plans.
• Regular collaboration with senior leadership and executives.
• Work focused on strategic and transformational programs serving global customers.