Help Desk Technician

Location: In-office in Washington, DC, United States

Salary: $65,000–$75,000 per year

Company

hirify.global is a publicly traded, global Tier 1 Internet service provider offering high-speed Internet access and Ethernet transport services through its facilities-based IP network.

What you will do

• Provide first-level technical support for hardware, software, and application issues through phone, email, and ticketing systems.
• Maintain communication with users throughout the problem-resolution process.
• Create, modify, and manage Active Directory objects and user accounts through Windows Server.
• Deploy and configure hardware and software, including Windows imaging, software installation, data restoration, cable management, and peripheral connections.
• Troubleshoot desktop and laptop hardware, manage inventory and assets, and maintain systems documentation.
• Support cybersecurity efforts across client devices.

Requirements

• Degree in an IT-related field or equivalent experience.
• At least 2 years of experience in first-level support or user helpdesk roles.
• Solid knowledge of Microsoft desktop operating systems, Windows Server, and Microsoft Office.
• Experience with Active Directory, Workspace ONE, and Tanium.
• Knowledge of computer hardware, DNS, FTP, TCP/IP, and file and print servers.
• Good verbal and written English communication skills; availability to work after hours and weekends.

Culture & Benefits

• Full benefits package including health, dental, and vision coverage.
• Paid time off, holidays, parental leave, and short- and long-term disability coverage.
• Life insurance, a 401(k) plan with employer match, stock options, and an employee assistance program.
• Most benefits begin within 30 days of employment, with some subject to waiting periods.