Customer Success Manager - SMB Accounts (SaaS/Cybersecurity)

Location: Remote, Israel; support for Ramat Gan

Company

hirify.global develops an Active ASPM platform that identifies reachable and exploitable software supply-chain risks across GenAI-generated code, cloud runtime, and modern development environments.

What you will do

• Lead onboarding and implementation for SMB customers.
• Train customers and guide the integration of OX into their workflows.
• Build relationships with customer stakeholders and act as a technical advisor throughout the customer lifecycle.
• Monitor usage, drive adoption, and identify retention, upsell, and cross-sell opportunities.
• Handle customer inquiries, resolve issues, and collaborate with Product and Engineering on complex challenges and product improvements.
• Partner with Sales to support long-term customer success.

Requirements

• Bachelor’s degree in Business, Computer Science, or a related field.
• 3+ years of experience in Customer Success or a similar customer-facing role at a SaaS company.
• Strong technical aptitude and the ability to understand complex customer environments.
• Ability to manage multiple customers and projects simultaneously.
• Excellent communication, relationship-building, and problem-solving skills.
• Comfort working in a fast-paced startup environment.

Nice to have

• Experience in cybersecurity or application security.
• Experience working with enterprise customers.
• Background in DevSecOps, SDLC, or application security.
• Experience collaborating cross-functionally with Product and Engineering.
• Passion for cybersecurity and technical products.

Culture & Benefits

• Remote work arrangement.
• Cross-functional collaboration with Product, Engineering, and Sales.
• Fast-paced startup environment.