Reconciliation Lead

Location: Fort Worth, Texas, United States; onsite Monday through Wednesday and work from home Thursday and Friday, 8:00–17:00.

Salary: $17.12–$17.50 per hour; the stated hourly rate is $17.50.

Company

hirify.global provides healthcare technology and pharmacy-related solutions, including the FDS Amplicare reconciliation application.

What you will do

• Lead customer relationships and communication throughout onboarding, including training, documentation, and third-party payer data setup.
• Communicate required customer actions related to deposit verification, write-offs, claims disputes, forms, and documentation.
• Oversee customer reports, analyze reconciliation data and trends, and support accounting protocols for payment and claims posting.
• Answer customer questions, resolve or escalate complaints, track technical issues, and maintain cases in NetSuite.
• Train customers through webinars on the reconciliation application and available reports.
• Perform quarterly unposted claims reporting, claims research, and root cause analysis of recurring issues.

Requirements

• Must work onsite in Fort Worth Monday through Wednesday and from home Thursday and Friday.
• High school diploma or GED.
• 1–2 years of professional customer service experience.
• Strong written and verbal communication, organization, problem-solving, and customer relationship skills.
• Intermediate knowledge of Microsoft Word and Excel; experience with cloud-based webinar applications such as Zoom.
• Typing speed of at least 35 words per minute and the ability to apply standard operating procedures.
• Ability to maintain confidentiality and comply with HIPAA guidelines.

Nice to have

• Associate or bachelor’s degree.
• Pharmacy industry knowledge.
• Experience managing direct or indirect reports.
• Billing or reconciliation experience.
• Ten-key proficiency by touch.

Culture & Benefits

• Medical, dental, and vision plans for eligible US employees and dependents.
• Wellness and employee assistance programs, life insurance, and disability coverage.
• Retirement plans with matching and paid time off.
• Regular attendance, punctuality, and compliance with workplace policies are required.
• Drug screening is not required.