Technical Support Engineer

Location: Remote, Canada; 8am–5pm Eastern Time

Salary: CAD $89,000–$105,000 base salary per year plus equity.

Company

hirify.global provides an open data and action layer for AI agents, enabling authenticated access to business data across hundreds of sources through cloud and embedded integration platforms.

What you will do

• Respond to customer issues through email, ticketing systems, and video calls while meeting SLA targets.
• Triage and troubleshoot complex problems involving APIs, connectors, data pipelines, SaaS integrations, and embedded platform features.
• Investigate authentication, pagination, webhooks, rate limiting, error handling, OAuth flows, widget tokens, and scoped API tokens.
• Reproduce and document bugs, collaborate with Engineering on root-cause fixes, and relay product feedback.
• Support onboarding and technical conversations with Sales and Customer Success.
• Create knowledge-base content, troubleshooting guides, API documentation, and AI-assisted process improvements.

Requirements

• 3+ years of experience in technical support, data engineering, DevOps, QA, or a similar role supporting developers or technical users.
• Hands-on experience with RESTful APIs and GraphQL, including OAuth, pagination, webhooks, rate limiting, and error handling.
• Proficiency with API testing tools such as Postman or cURL.
• Understanding of AWS, GCP, or Azure and data integration concepts including ELT/ETL workflows.
• Demonstrated use of AI tools, agents, MCP, or prompt and context engineering to improve troubleshooting or automate workflows.
• Strong troubleshooting, communication, self-management, and ambiguity-handling skills.

Nice to have

• Python, Java, or Kotlin experience, along with CI/CD pipelines and GitHub.
• Experience with Kubernetes, Docker, multi-tenant architectures, or B2B SaaS platform products.
• Familiarity with OpenAPI, YAML, Jinja expressions, SQL, databases, and CDC setups.

Culture & Benefits

• Flexible PTO with an encouraged minimum of 25 days off annually and provincial public holidays.
• Extended health coverage in addition to provincial healthcare and access to virtual healthcare providers.
• Group retirement savings plan and statutory Canada/Québec protections.
• Professional development budget, conference sponsorship, and book reimbursement.
• Equity package included with compensation.