Technical Solutions Engineer - Cloud, Hyperscalers and AI Networks

Location: Hybrid in Vancouver, BC, Canada

Base pay: CAD 85,000–150,000 per year

Company

hirify.global develops client-to-cloud networking solutions for data centers, campuses, routing environments, cloud computing, artificial intelligence, and software-defined networking.

What you will do

• Resolve customer concerns during the installation, operation, and maintenance of networking products.
• Investigate complex hardware and software network issues in hyperscaler customer environments.
• Troubleshoot networks supporting AI and accelerated computing workloads, including high-speed 400G/800G connections.
• Collaborate with sales, account teams, customer engineering, software development, and hardware development.
• Prepare post-call summaries covering root causes and next-step solutions.
• Document customer communication and recurring technical issues to support product quality and development.

Requirements

• 3–5 years of hands-on experience designing, deploying, configuring, supporting, troubleshooting, debugging, or administering network technologies.
• Working knowledge of networking products, protocols, data centers, and AI infrastructure.
• Experience with Layer 1/2 technologies, including VLAN, LACP, LLDP, STP/RSTP/MST, MACSec, and FEC.
• Experience with Layer 3 technologies, including OSPF, BGP, IS-IS, IPv4/IPv6, MPLS, DHCP, VRF, ICMP, and ECMP.
• Required experience with tcpdump, Wireshark, or similar packet-generation and analysis tools, plus excellent written and verbal communication skills.
• A technical bachelor's degree and industry certifications are preferred; customer-facing or TAC experience is highly desirable.

Nice to have

• Experience with open-source network operating systems, especially SONiC.
• Strong Linux skills and familiarity with shell scripting, Python, gNMI/gRPC, or Ansible.
• Experience with QoS, Flow Control, PFC, packet forwarding and buffering, shaping, and policing.
• Familiarity with OSFP/QSFP/LPO optics and PRBS link diagnostics.
• Experience with data centers powering artificial intelligence workloads.

Culture & Benefits

• Collaborative work with technical engineering, product management, customer engineering, and sales teams.
• Medical, dental, vision, wellbeing, and income-protection benefits.
• Group Retirement Savings Plan.
• Some roles may include discretionary bonuses, equity, or sales incentives where applicable.