Director Guide Training and Readiness

Location: Remote within the United States, with onsite expectations multiple times per year

Salary: $182,000–$216,000 per year

Company

hirify.global provides an integrated healthcare platform combining data, AI, clinical services, and member support to improve the health and well-being of older Americans.

What you will do

• Own the Guide Training strategy, operating plan, budget, headcount plan, and measurable outcomes.
• Lead Learning Design, Training Delivery, and Measurement and Readiness through managers.
• Set readiness standards through the first 90 days, including competency verification, systems access, success measures, and rollback plans.
• Build measurement practices for quality, accuracy, speed to proficiency, workflow adherence, escalation rates, learner experience, and early attrition.
• Design reusable curricula and simulations using Orinoco, Rise, and Workday Learning.
• Scale delivery through peak periods, vendor and seasonal populations, certified facilitators, and Guide subject-matter experts.

Requirements

• 8+ years of operational, training, or enablement leadership experience, including managing managers.
• Experience owning a function’s plan, budget, headcount, and committed business outcomes.
• Track record of building an underdeveloped function or program into a measured and predictable operation.
• Experience defining outcome metrics and using data to change learning or operational design.
• Experience prioritizing work when demand exceeds capacity and influencing leaders in a matrixed environment.
• Experience in high-volume, high-accuracy member- or customer-facing operations and fluency with AI tooling.

Nice to have

• Experience in Medicare Advantage, healthcare, or another regulated service environment.
• Contact center or member services operations experience at scale, including vendor or outsourced populations.
• Understanding of instructional design principles and modern learning tools.
• Experience launching training for a new product, market segment, or line of business.
• Experience building mentorship or on-the-job coaching programs with defined outcomes.

Culture & Benefits

• Full-time employee role with health, dental, and vision coverage with low or no premium.
• Generous paid time off and a parental leave program.
• $100 monthly mobile or internet stipend.
• Stock options for all employees and a 401(k) program.
• Equal-opportunity workplace focused on diversity, collaboration, transparency, and service.