Head of Consulting (Enterprise SaaS)

Location: Hybrid in Munich or Cologne, Germany

Company

hirify.global is a SaaS scale-up providing an agentic platform that automates finance and operations business processes for enterprise customers.

What you will do

• Lead Consulting, Customer Success Engineering, and Client Partner organizations responsible for post-go-live customer outcomes.
• Own net revenue retention and expansion across the installed base, including executive relationships with strategic accounts.
• Drive post-go-live automation through consulting and automation sprints to achieve committed productivity gains.
• Run Customer Success Engineering with defined service levels and oversee the resolution of critical incidents.
• Act as the final escalation point, leading account recovery plans when customers are off track.
• Build and scale the Consulting and Customer Success Engineering teams in Germany while owning the run-phase operating model and economics.

Requirements

• 10+ years of experience in strategy or operations consulting, customer success, professional services, or operations leadership.
• Experience leading organizations with 15+ direct reports, including managers, ideally in a fast-growing environment.
• Strong understanding of purchase-to-pay, order-to-cash, and the ERP landscape, gained through finance transformation, shared services, or ERP transformation experience.
• Track record of owning commercial outcomes with strategic accounts, including retention, expansion, or cost to serve.
• Executive presence and the ability to manage difficult conversations with CFO-level stakeholders.
• Fluent German and English, spoken and written, required.

Nice to have

• Experience with AI-driven enterprise SaaS.
• Experience scaling teams across countries.

Culture & Benefits

• Opportunity to shape an organization that is expected to more than double.
• Executive ownership of large and demanding customer relationships.
• Close collaboration with Customer Success, Product, Engineering, and Sales.
• Employee participation plan.
• Culture based on impact, transparency, ownership, and excellence.