Senior Account Manager DACH (Travel/Fintech/SaaS)

Location: Berlin, Germany; based within commuting distance of a hirify.global hub and working in person three days per week. Relocation support may be available for certain roles.

Company

hirify.global is a travel and spend management platform that automates travel bookings, expenses, invoice processing, and financial workflows for businesses.

What you will do

• Manage a portfolio of large SMB customers in the DACH market and build relationships with administrators, finance directors, and travel managers.
• Consult customers on consolidating their financial stack through hirify.global’s integrated Travel and Spend products.
• Guide customers on travel management, expense reconciliation, cost control, corporate cards, invoice processing, and expense management.
• Identify cross-sell and upsell opportunities and drive adoption of Spend features.
• Diagnose booking and expense workflow problems, develop solutions, and prevent recurring issues.
• Represent customer needs internally, coordinate with technical teams, and educate clients about new product capabilities.

Requirements

• At least two years of experience in Account Management or Customer Success, preferably with B2B clients.
• Native or near-native German and fluent written and spoken English.
• Experience in travel, fintech, expense management, or SaaS is highly desirable.
• Strong technical aptitude and the ability to explain integrations between travel bookings and financial reporting.
• Customer-focused approach, strong problem-solving skills, and excellent analytical abilities.
• Fluency in Excel and data interpretation, including visualizing T&E return on investment.

Nice to have

• Experience managing B2B customer portfolios in the travel, fintech, expense management, or SaaS sectors.

Culture & Benefits

• IRL-first work model with three in-person days per week and collaboration across global offices.
• 30 days of annual leave plus public holidays.
• Choice of a gym membership or BVG public transport ticket.
• Equity, wellbeing support, parental leave, flexible compensation, and paid volunteer time.
• Up to 20 Work From Anywhere days annually and a paid four-week sabbatical after five years.
• AI-enabled tools support account research, outreach, customer interactions, and information synthesis.

Hiring process

• 30-minute Talent Acquisition interview.
• 45-minute Hiring Manager interview and 60-minute Assessment interview.
• 30-minute Values interview.