Sr. Technical Account Manager (AI)

Location: Frankfurt, Germany (Flexible)

Company

hirify.global provides an AI-powered experience orchestration platform connecting people, systems, data, and AI for enterprise customer and employee experiences.

What you will do

• Partner with strategic enterprise customers to drive adoption, optimization, and measurable business value from hirify.global Cloud CX.
• Build trusted relationships with business and technical stakeholders and understand their objectives, priorities, and desired outcomes.
• Deliver technology assessments, solution guidance, best-practice reviews, and outcome-focused roadmaps.
• Create and manage customer engagement plans, track progress, address risks, and drive actions to completion.
• Coordinate customer initiatives across Customer Success, Support, Professional Services, Sales, and specialist teams.
• Represent customer needs through actionable product feedback and use-case insights for product management.

Requirements

• 5+ years of experience in Technical Account Management, Customer Success, or enterprise SaaS.
• Experience engaging with enterprise customers and managing strategic, long-term relationships.
• Knowledge of cloud fundamentals, including AWS or Azure.
• Experience with APIs and integrations, plus understanding of AI concepts and governance.
• Strong data-driven decision-making, project organization, prioritization, and continuous improvement skills.
• Native German language skills are required; spoken and written English is also required.

Culture & Benefits

• Flexible-first ways of working within a global and regional TAM community.
• Professional development through mentorship, learning programs, leadership development, and education support.
• Paid volunteer time, August Free Fridays, well-being resources, and regionally tailored programs for employees and families.
• Work with AI-powered technology used by more than 8,000 organizations worldwide.

Hiring process

• Application review by the Talent Acquisition team and hiring team.
• Zoom interview followed by meetings with the hiring manager and interview team.
• Usually no more than five interviews before final follow-up.