Customer Success Engineer (Kubernetes/AI Infrastructure)

Location: Remote in EMEA

Estimated base salary for Germany: €100,000–€115,000 annually, plus equity and commission.

Company

hirify.global is a venture-backed startup building open-source Kubernetes tenancy and AI infrastructure platforms for AI cloud providers and Fortune 500 companies.

What you will do

• Lead end-to-end customer onboarding from sales handoff through platform installation, integration, and operational readiness.
• Create and maintain success plans covering business objectives, KPIs, adoption milestones, renewals, and expansion opportunities.
• Run regular customer check-ins, Quarterly Business Reviews, and Executive Business Reviews.
• Advise platform engineering, DevOps, and architecture stakeholders on Tenant Cluster deployment, RBAC, tenant isolation, integrations, and Day 2 operations.
• Own renewal planning and identify expansion opportunities involving AI/GPU workloads, additional Tenant Clusters, and tier upgrades.
• Represent customer feedback internally and collaborate with Product, Engineering, Account Executives, and Solutions Engineers.

Requirements

• Experience in a technical post-sales role such as customer success, technical account management, or professional services.
• Hands-on familiarity with Kubernetes and cloud-native technologies, including architecture, RBAC, and tenant isolation concepts.
• Ability to communicate credibly with both executive stakeholders and platform engineers.
• Structured, proactive approach to success planning, adoption tracking, renewal management, and risk identification.
• Understanding of renewal and expansion drivers in SaaS or platform businesses.
• Remote work availability is limited to EMEA.

Nice to have

• Kubernetes certification such as CKA or CKAD.
• Experience with AI/ML infrastructure, GPU compute, or internal developer platforms.
• Experience with regulated industries such as financial services, healthcare, or the public sector.
• Contributions to Kubernetes or other open-source projects.
• Experience at a Series B–D startup building a repeatable post-sales motion.

Culture & Benefits

• Remote-first workplace with flexible working hours and location flexibility.
• Health, dental, vision, and life insurance, with coverage varying by country.
• Competitive compensation including equity and commission.
• Culture focused on ownership, measurable outcomes, open source, and intentional technical innovation.
• Work with AI cloud providers and infrastructure teams operating large-scale GPU and Kubernetes environments.