Senior Manager, Customer Success, Strategic - DACH

Location: Remote in Germany or the United Kingdom; office, home, or hybrid work options are available.

Company

hirify.global develops software solutions that help teams collaborate, manage work, modernize operations, and adopt cloud and AI technologies.

What you will do

• Manage, mentor, and coach Principal and Senior Principal Customer Success Managers.
• Set and track OKRs, retention goals, growth targets, customer health, and strategic risks.
• Build trusted relationships with C-suite stakeholders and align customer strategies with business priorities.
• Coordinate Sales, Solutions Engineering, Advisory Services, Support, Product, and other partners across regions.
• Use customer insights, product data, feedback, and market trends to identify improvements with Product and Engineering.
• Hire, onboard, and develop talent while contributing to planning and executive reporting.

Requirements

• Leadership experience in Customer Success, Account Management, Professional Services, Consulting, or strategic SaaS roles.
• Experience managing and developing Principal-level or equivalent Customer Success Managers.
• Experience supporting large, complex, globally distributed enterprise customers.
• Strong executive presence and experience building trusted-advisor relationships with C-suite stakeholders.
• Knowledge of agile methodologies, DevOps, IT service management, Jira, Confluence, and large-scale cloud transformation.
• Fluent German and English; experience with Gainsight or a similar platform, Salesforce, and BI tools such as Tableau.

Nice to have

• Experience with enterprise AI adoption, large language models, AI-powered workflows, or AI transformation.

Culture & Benefits

• Choice of office-based, home-based, or hybrid work.
• Health and wellbeing resources.
• Paid volunteer days and community engagement support.
• Benefits designed to support employees and their families.