IT Support Engineer (EMEA)

Location: Fully remote from Germany, the UK, Armenia, or France. Standard working hours apply, with shared on-call availability.

Company

hirify.global is an international SaaS company providing a shared 2D/3D environment for architects, engineers, contractors, and owners working on complex infrastructure and construction projects.

What you will do

• Provide clear, practical IT support to employees through Slack, Zoom, and Jira.
• Manage onboarding, offboarding, access changes, and identity and access management across internal systems.
• Maintain and troubleshoot Windows and macOS devices, endpoints, SaaS tools, and cloud services.
• Support endpoint security and compliance, asset acquisition, and equipment control.
• Automate repetitive operational tasks with PowerShell, Bash, or similar scripting tools.
• Maintain the cloud accounting platform and internal documentation while working with the Operations lead on improvements and ad-hoc requests.

Requirements

• Around 3+ years of experience in IT operations, internal IT, or a similar role.
• Hands-on experience supporting Windows and macOS environments.
• Basic scripting experience with PowerShell, Bash, or similar tools.
• Comfort working with multiple SaaS tools and learning new systems.
• Good communication skills, a user-focused mindset, and the ability to use LLM tools in daily activities.
• Professional working proficiency in English at B2+ level.

Nice to have

• Familiarity with AWS, Azure, or similar cloud services.
• Basic Linux knowledge.
• Experience with CI tools such as GitHub, GitLab, or TeamCity.
• Experience with Terraform or other infrastructure-as-code tools.

Culture & Benefits

• Permanent, fully remote work from the listed countries.
• Flexible, employee-focused working environment with emphasis on practical solutions and clear communication.
• Shared on-call coverage handled with balance and common sense.
• Bi-annual company-wide trips.
• Collaborative environment with support for learning and professional growth.