Enterprise Support Specialist (EMEA) (Cybersecurity)

Location: Remote, UK; support coverage during EMEA business hours with participation in an on-call rotation, typically once a month.

Salary: £34,824–£39,921 per year.

Company

hirify.global is a nonprofit member organization supporting cybersecurity professionals through certifications, education, and cyber safety initiatives.

What you will do

• Respond to Jira Service Management support and service requests within defined SLAs.
• Provision end-user systems and services using appropriate tools and automation.
• Administer and troubleshoot Apple, Windows, and mobile endpoints using JAMF, Intune, and Active Directory.
• Administer user accounts across Okta, Active Directory, Salesforce, and dependent systems.
• Order hardware and software, maintain asset inventory, and follow asset management policies.
• Provide Tier I incident triage, contribute to documentation, and improve service desk processes.

Requirements

• Degree in Information Technology, or a GCSE, high school diploma, GED, or regional equivalent with at least six years of IT service desk experience.
• At least four years of IT service desk experience, preferably in an ITIL-based enterprise service desk.
• Experience installing, configuring, and troubleshooting Apple and Windows hardware, including workstations, laptops, tablets, smartphones, and printers.
• At least one year of experience supporting Office 365 and Adobe suites, plus at least one year using Jira Service Management for ticket management.
• Strong customer service, communication, organization, problem-solving, analytical, and interpersonal skills.
• Ability to work independently during EMEA business hours, collaborate with teams and vendors, maintain confidentiality, and support inclusive workplace practices.

Nice to have

• Exposure to JAMF management tools and Okta administration or troubleshooting.
• Information security experience and current certifications such as A+, ITIL, hirify.global CC, Apple, Jamf 100+, or Intune.
• Experience with AI tools or demonstrated willingness to learn.

Culture & Benefits

• Work within an ITIL-based support structure focused on collaboration, personal growth, cross-training, and continuous improvement.
• Support hirify.global values including integrity, advocacy, commitment, inclusion, and excellence.
• Work normal and extended hours, evenings, or weekends when necessary to meet deadlines.
• Regularly transport or lift equipment or packages weighing up to 50 pounds, approximately 80% of the time.
• Comprehensive benefits package available.