Technical Support Engineer

Location: Prague, Czech Republic; 4 days on-site and 1 day working from home. Support coverage is during European hours with handoff to the US.

Salary: CZK 80K–CZK 120K per month, plus equity.

Company

hirify.global is a Series A startup building the Agent Cloud and infrastructure for AI labs and consumer and enterprise AI agents.

What you will do

• Own technical support threads for developers and enterprise customers from first response through resolution.
• Debug SDK, CLI, API, sandbox, networking, and platform issues using logs, traces, metrics, and source code.
• Reproduce customer problems against the live platform and create actionable bug reports.
• Handle account operations including limits, beta access, billing, and usage questions.
• Improve documentation and build skills, knowledge, and automations for AI-powered support agents.
• Bring customer feedback and recurring issues to product and engineering.

Requirements

• Comfortable with Linux, the command line, and reading logs.
• Ability to read and write Python or TypeScript/JavaScript to reproduce bugs.
• Basic understanding of networking, including DNS, HTTP, and ports.
• Understanding of how containers or virtual machines operate.
• Clear, warm, and accurate written English; customer communication is in English.
• Experience in technical support or another developer-facing role is helpful.

Nice to have

• Experience with a hosting or cloud provider.
• Go, Firecracker, KVM, Kubernetes, or Nomad experience.
• Grafana, Loki, Tempo, or Prometheus experience.
• Contributions to technical documentation or open source.
• Czech or Slovak language skills.

Culture & Benefits

• Fast-growing startup environment with frequently evolving products, processes, and tools.
• In-person offices in Prague and San Francisco.
• Healthcare, vision, and dental insurance.
• Unlimited paid time off and 401(k).
• Additional perks for in-office employees.