2 дня назад
IT Support Specialist (L1)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
IT Support Specialist (L1) (Networking/Infrastructure): Providing first-line technical support, troubleshooting employee issues, and maintaining workplace, network, and remote-access infrastructure with an accent on Mikrotik, VLANs, firewalls, and cross-platform administration. Focus on diagnosing complex user and infrastructure problems, monitoring equipment, managing access rights, and coordinating solutions with system administrators.
Location: Lviv, Ukraine; onsite or hybrid. Working hours are Monday–Friday, 09:00–18:00 or 15:00–23:00 EEST, with rotating shifts.
Company
is an outsourcing company providing logistics and IT services.
What you will do
- Provide first-line technical support and troubleshoot employee issues remotely using diagnostic techniques.
- Install, configure, maintain, and troubleshoot internal and office networks and infrastructure.
- Administer workplace hardware and software through a remote-access platform, including the Datto platform.
- Monitor and update physical and virtual infrastructure, equipment errors, and software versions.
- Manage access rights, branches, equipment configuration, and technical requests through tracking systems.
- Collaborate with system administrators and support future database maintenance for technical issues.
Requirements
- At least 6 months of experience as a HelpDesk specialist.
- Knowledge of networking concepts, routing, bridging, VLANs, firewalls, and network protocols.
- Experience with Mikrotik ROS and installation, configuration, and troubleshooting of networks.
- Experience with Office 365, Exchange, SharePoint, Linux, macOS, and Windows.
- Intermediate English or higher is mandatory for reading, grammar, and occasional customer communication.
Nice to have
- Working knowledge of monitoring systems such as Zabbix.
Culture & Benefits
- International work environment with opportunities for professional growth.
- Competitive salary paid in USD.
- 15 business days of paid time off, increasing to 20 days after two years.
- 11 national holidays and three sick days.
- Company-provided equipment.
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