Technical Support Engineer I (Bioprocessing)

Location: Remote in Germany; other available locations include Austria, Hungary, and the UK

Company

hirify.global develops and supports bioprocessing products and technologies, including related equipment, software, and systems.

What you will do

• Provide technical support to customers, Field Service Engineers, commercial teams, and internal stakeholders through phone, email, video conferencing, and other channels.
• Troubleshoot hardware, software, process, and system-related issues using a structured diagnostic approach.
• Document and manage technical cases in Salesforce, including inquiries, troubleshooting activities, findings, communications, and resolutions.
• Create and maintain troubleshooting guides, FAQs, technical notes, work instructions, manuals, and knowledge articles.
• Collaborate with Field Service, Service Scheduling, Product Management, Engineering, Quality, Sales, and other teams to resolve customer issues.
• Coordinate replacement parts, RMA support, Field Service requests, escalations, product training, and technical workshops.

Requirements

• Bachelor’s degree or equivalent relevant experience in Engineering, Biotechnology, Life Sciences, Chemistry, or a related technical field.
• 2–3 years of relevant experience in technical support, engineering, manufacturing, equipment service, or a similar technical environment.
• Experience with technical equipment, instrumentation, software, or engineered systems.
• Strong troubleshooting, problem-solving, written communication, and verbal communication skills.
• Ability to work independently and collaborate effectively across teams with a customer-focused approach.
• Proficiency in written and spoken English.

Culture & Benefits

• Remote work options are available in Germany, Austria, Hungary, and the UK.
• Occasional travel is required for training and customer support.
• Opportunities to develop expertise through product training, technical workshops, and knowledge-sharing activities.