SaaS ISB Customer Community Lead (SaaS)

Location: Charleston, South Carolina, at a DXC site on weekdays; candidates residing more than 25 miles from a DXC office follow a hybrid work model.

Company

hirify.global delivers enterprise technology, managed infrastructure, application modernization, industry-specific software, and AI-driven solutions to global enterprises and public sector organizations.

What you will do

• Manage complex, multi-event customer community programs across geographies and customer segments.
• Coordinate executive engagement with customers, partners, sponsors, and DXC leadership.
• Lead planning timelines, governance, risk management, stakeholder communications, and vendor coordination.
• Align marketing, sales, industry teams, customer success, operations, and external partners.
• Support customer retention, advocacy, pipeline development, and community-building objectives.
• Measure business impact through event technology, data insights, dashboards, and post-event reporting.

Requirements

• Bachelor’s degree or equivalent practical experience.
• Experience leading customer communities, customer events, advisory councils, customer success, or stakeholder engagement programs.
• Experience as a customer community lead for small teams and in B2B SaaS customer advisory programs.
• Demonstrated ability to influence executive-level internal and external stakeholders and create executive presentations.
• Advanced Excel, data analysis, performance reporting, PowerPoint, and project management skills.
• Must be legally authorized to work in the United States without requiring sponsorship now or in the future.

Culture & Benefits

• Work model prioritizes in-person collaboration while offering flexibility for wellbeing, productivity, and individual work styles.
• Work takes place at a DXC site on weekdays, with hybrid arrangements based on distance from a DXC office.
• Inclusive environment focused on strong connections and community.